Artech L.L.C.
1 month ago
ServiceNow Customer Service Management (CSM) Specialist
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Company information
- Company
- Artech L.L.C.
- Location
- India India
- Posted
- 1 month ago
Job description
ServiceNow CSM Consultant
Must Have Skills
- ServiceNow Customer Service Management (CSM)
- Case Management
- Customer Portal
- Knowledge Management
- Agent Workspace / Configurable Workspace
- Flow Designer
- Business Rules
- REST/SOAP API Integrations
- ServiceNow Development & Customization
Key Responsibilities
- End-to-end CSM implementations
- Enhancements and support activities
- Workflow customization
- Stakeholder interactions
- Testing and deployments
Required skills
- support
- rest api
- testing
- integrations
- servicenow
- case management
- knowledge management
- csm
- flow designer
- customer service management
- customization
- soap api
- enhancements
- business rules
- deployments
- implementations
- customer portal
- agent workspace
- stakeholder interactions
- configurable workspace
- servicenow development
- workflow customization
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