FlexIT Consulting GmbH
6 months ago
ServiceNow Consultant / CRM Specialist (m/w/d)
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Company information
- Company
- FlexIT Consulting GmbH
- Location
- Düsseldorf Germany
- Posted
- 6 months ago
Job description
We are looking for a ServiceNow Consultant / CRM Specialist (m/w/d) for our client, a MDAX company, in Düsseldorf, to further develop CRM and service processes based on the newly implemented ServiceNow platform. You will be the Service/Application Owner here.
Tasks
- Further development of our CRM system on ServiceNow basis (e.g. CSM/CRM-near modules)
- Analysis and optimization of CRM and service processes (Tickets, requests, workflows)
- Customizing the ServiceNow platform (Flow Designer, Business Rules, UI Policies, forms)
- Conceptualization of integrations and interfaces to existing systems (e.g. ERP, DMS, BI)
- Collaboration with departments and external implementation partners
- Testing, documentation, and support for rollouts and training
Qualification
- Study of (Economic-) Informatics or comparable qualification
- Experience with ServiceNow, ideally in the area of CSM and workflow automation
- Understanding of ServiceNow data models and business processes
- Experience in requirements analysis between departments and IT
- Basic knowledge of JavaScript and ideally REST/API integrations
- Very good German and good English skills
Benefits
- 4 days remote work per week!
- 65,000-80,000 Euro salary
- 30 days holiday and additional special leave days, latest technology equipment, free parking options, bicycle leasing, and corporate benefits.
- Urban Sports Club subsidy
- Akademie
- Health management
- Nice colleagues
This is an opportunity to shape processes with a MDAX company - seize it!
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Required skills
- remote work
- javascript
- crm
- dms
- erp
- germany
- salary
- corporate benefits
- api
- servicenow
- rest
- bi
- forms
- holiday
- csm
- flow designer
- informatics
- health management
- business rules
- ui policies
- bicycle leasing
- special leave days
- arbeitnow
- urban sports club
- free parking options
- english-speaking jobs
- mdax
- workflow-automatisierung
- economic-informatics
- akademie
- latest technology equipment
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