Login Enter

FlexIT Consulting GmbH

6 months ago

ServiceNow Consultant / CRM Specialist (m/w/d)

Sign up free Log in

Sign up to save this job, get alerts, and apply with an optimized CV.

Company information

Company
FlexIT Consulting GmbH
Location
Düsseldorf Germany
Posted
6 months ago
View all jobs at FlexIT Consulting GmbH

Job description

We are looking for a ServiceNow Consultant / CRM Specialist (m/w/d) for our client, a MDAX company, in Düsseldorf, to further develop CRM and service processes based on the newly implemented ServiceNow platform. You will be the Service/Application Owner here.

Tasks

  • Further development of our CRM system on ServiceNow basis (e.g. CSM/CRM-near modules)
  • Analysis and optimization of CRM and service processes (Tickets, requests, workflows)
  • Customizing the ServiceNow platform (Flow Designer, Business Rules, UI Policies, forms)
  • Conceptualization of integrations and interfaces to existing systems (e.g. ERP, DMS, BI)
  • Collaboration with departments and external implementation partners
  • Testing, documentation, and support for rollouts and training

Qualification

  • Study of (Economic-) Informatics or comparable qualification
  • Experience with ServiceNow, ideally in the area of CSM and workflow automation
  • Understanding of ServiceNow data models and business processes
  • Experience in requirements analysis between departments and IT
  • Basic knowledge of JavaScript and ideally REST/API integrations
  • Very good German and good English skills

Benefits

  • 4 days remote work per week!
  • 65,000-80,000 Euro salary
  • 30 days holiday and additional special leave days, latest technology equipment, free parking options, bicycle leasing, and corporate benefits.
  • Urban Sports Club subsidy
  • Akademie
  • Health management
  • Nice colleagues

This is an opportunity to shape processes with a MDAX company - seize it!

Find more English-speaking jobs in Germany on Arbeitnow

Required skills

Interested in this position?

Create your free account and tailor your CV to match this job.