Serviceberater (m/w/d)

We are looking for a Serviceberater (m/w/d) in full-time or part-time for the Kehdingen market (branches in Drochtersen, Bützfleth, Wischhafen, and Freiburg).

In the Serviceberatung, you are the first point of contact for our customers. You manage a fixed customer base, keep an eye on the service processes, and recognize individual needs. Together with customer service, you ensure that issues are quickly, uncomplicatedly, and conclusively clarified.

Tasks

• Personal customer care for a fixed customer base, as well as needs-based sales of standardized bank products
• Processing of service tasks in payment transactions and service business
• Assuming administrative tasks in the context of customer care
• Recognizing customer needs and cross-selling approaches, as well as targeted forwarding of relevant signals to customer service

Qualification

• Pleasure in working with people and in sales-oriented tasks
• Outstanding service orientation, as well as a confident and secure demeanor
• Communication strength, team spirit, flexibility, and willingness to act
• A self-responsible, independent, and structured work style

Benefits

Financial:

• 13 salaries + bonuses
• Profit-sharing
• Pension plan
• Additional benefits, e.g., at birth, wedding, jubilee

Health and Social:

• Bike leasing
• Company sports team
• Hansefit

Chances and Perspectives:

• Individual training opportunities, including cost coverage and release days
• Fostering of part-time further education (e.g., Bachelor or Master)

New Work:

• Flexible working hours
• Modern workspaces
• Project work
• Culture Lab

For further questions, we are happy to be at your disposal:

Björn Großmann (Department Head Private Customers Kehdingen Market), 0491 9272 3300

Lynn Frühling (Recruiting), 0491 9272 1915

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