Service Support Technician (m/f/d)

SLEE Fullservice Solutions

Experience and Commitment: since 1954 for Histopathology and Cancer Diagnostics

We are SLEE: Pioneers in precision technology. For over half a century, we have been working day by day on the best solutions for equipping pathology laboratories. We develop and produce our devices at our company headquarters in Nieder-Olm near Mainz.

All of us at SLEE know how much depends on fast and high-quality sample diagnostics. With our knowledge and our products, we contribute to saving lives.

Tasks

• Technical customer support for our international sales partners (2nd-level support)
• Independent processing and documentation of service cases in internal services
• Conducting training on our devices for employees and sales partners
• Participation in the creation, maintenance, and further development of technical service documentation
• On-site support for our partners and customers (occasional international travel)
• Accompanying and following up on CAPA processes in close cooperation with QA and R&D
• Continuous improvement of service processes and active feedback in development processes

Qualifications

• Completed technical training (e.g., mechatronics technician, electronics technician, medical technician) or comparable qualification
• Further training as a technician or master craftsman is an advantage
• Professional experience in technical service or customer support – ideally in an international environment
• Very good written and spoken German and English skills
• Willingness to travel worldwide (approx. 10%, including internationally)
• Customer-oriented thinking with a strong service mentality
• Structured, independent, and solution-oriented way of working
• High degree of initiative, responsibility, and reliability
• Strong communication skills and intercultural competence
• Enjoyment of knowledge sharing and training activities

Benefits

• No two days are the same. At SLEE, you have a varied and responsible job in a globally active medium-sized company.
• You will be professionally onboarded by colleagues. Your workplace in the new office building is equipped with modern work tools. Click through our website to get an impression of SLEE!
• Decision-making processes are short and straightforward.
• With us, you have the best professional and career development opportunities. Find your place with us!
• We are happy to provide training and further education where it suits you and advances your career. Do you want to keep improving your job? Then SLEE is the right place for you!

What else you will receive:

• 30 days of vacation
• Flextime
• Regular performance reviews
• Free parking on the company premises
• Free charging for e-bikes and e-cars
• Tax-free benefits card
• Birthday bonus
• Subsidy for job bike
• Subsidy for glasses
• Drinks available free of charge
• Regular company events
• Excellent transport links (5 min to the highway, public transport within walking distance)

Does the job description fit? Do your fingers tingle? Then we look forward to receiving your comprehensive online application soon, including information on your possible start date and your salary expectations.

Do you have any unanswered questions? We will be happy to answer them in person at Tel. +49 (0)6136 76997-0. We look forward to hearing from you!

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