Service Support Specialist

We're opening our first studio and looking for a Service Support Specialist!

Responsibilities:

• Identifying and resolving all operational irregularities due to software issues, or any other reason
• Identifying and resolving all real-time incidents relating to all components of operations, including but not limited to hardware, software, and network connectivity
• Resolving client disputes
• Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging, and escalating all alerts as necessary
• Recording all events related to major incidents in internal systems and producing post-resolution incident reports.
• Manage ad-hoc situations that may occur on the shift appropriately to still be able to deliver all products.
• Administrative duties - scheduling, reporting, and organizing the daily processes according to the internal policies and procedures.
• Ensure the appropriate number of staff is present for each shift