Service Supervisor I

This position is responsible for assisting the Service Department Manager in the achievement of company, store and department goals as communicated by the Store Manager and Department Manager. The performance of the duties must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities:

• Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
• Have a passion for food and knowledgeably handle all customer questions or comments confidently.
• Utilizing Farm Boy Service Standards, welcome, greet and provide assistance.
• Lead by example and promote corporate policies, customer service standards and departmental cleanliness.
• Assist the management team with opening procedures on the sales floor.
• Assist the management team in supervising and performing departmental procedures including: (recognition, break & floor management, overrides, change orders, cashier balancing, returns and refunds).
• Assist, relieve and train department personnel on cycle of priority and weekly retraining tasks as requested by the management team.
• Perform cashier duties including running a till and cart retrieval.
• Assist and delegate tasks to complete closing procedures.
• May be requested to undertake other related duties on a periodic basis.