Sign up to save this job, get alerts, and apply with an optimized CV.
Service Owner (m/f/d)
Job description
Service Owner (m/f/d)
You don't just want to manage, you want to shape?
As a Service Owner, you will take over the support for your services, control their further development, and ensure sustainable benefit with entrepreneurial thinking.
Service Owner (m/f/d)
THIS IS WHAT YOU DO
You take responsibility for the operation and further development of IT services or build new services.
You plan and control service costs, including budgeting, forecasting, internal charges (service-to-service), and controlling.
You take care of license management (orders, renewals, compliance), act as the link to our partners, and ensure cost transparency.
You create and maintain Service Level Agreements (SLAs) for internal and external customers and ensure their adherence.
You work closely with internal departments, external partners, and the IT organization, bringing together requirements, developments, and changes in a structured manner.
Together with Product Managers, you maintain a strategy and a roadmap for the further development of your IT service.
THIS IS WHAT YOU BRING
Degree in Business Informatics, Computer Science, or Business Administration (FH/HF/FA) or a comparable qualification.
Experience in IT Service Management, Application Management, or a comparable role.
Interest and/or experience in financial management (budget responsibility, cost management, chargeback models).
Experience in creating and managing SLAs is a plus.
ITIL Foundation certification or the willingness to obtain it.
An independent, structured, and solution-oriented way of working, as well as high initiative.
Ownership is not just a term for you, but an attitude that you live every day.
Strong communication skills in German (spoken and written) and enjoyment of interacting with various stakeholders.
THIS IS US
We at Bison don't want to become your new family. However, we do offer you a family-like environment. And you get a roller coaster of variety along with it. Your new team colleagues are passionate about their customers and go the extra mile for them. Bison stands for modern software solutions and for dynamic merchandise management processes. We no longer talk much about digitalization, we simply live it. Have we made you curious?
YOUR CONTACT
Lucienne Ammann
Write Email jid30f5fc4a jit0834a jiy26a
You don't just want to manage, you want to shape?
As a Service Owner, you will take over the support for your services, control their further development, and ensure sustainable benefit with entrepreneurial thinking.
Service Owner (m/f/d)
THIS IS WHAT YOU DO
You take responsibility for the operation and further development of IT services or build new services.
You plan and control service costs, including budgeting, forecasting, internal charges (service-to-service), and controlling.
You take care of license management (orders, renewals, compliance), act as the link to our partners, and ensure cost transparency.
You create and maintain Service Level Agreements (SLAs) for internal and external customers and ensure their adherence.
You work closely with internal departments, external partners, and the IT organization, bringing together requirements, developments, and changes in a structured manner.
Together with Product Managers, you maintain a strategy and a roadmap for the further development of your IT service.
THIS IS WHAT YOU BRING
Degree in Business Informatics, Computer Science, or Business Administration (FH/HF/FA) or a comparable qualification.
Experience in IT Service Management, Application Management, or a comparable role.
Interest and/or experience in financial management (budget responsibility, cost management, chargeback models).
Experience in creating and managing SLAs is a plus.
ITIL Foundation certification or the willingness to obtain it.
An independent, structured, and solution-oriented way of working, as well as high initiative.
Ownership is not just a term for you, but an attitude that you live every day.
Strong communication skills in German (spoken and written) and enjoyment of interacting with various stakeholders.
THIS IS US
We at Bison don't want to become your new family. However, we do offer you a family-like environment. And you get a roller coaster of variety along with it. Your new team colleagues are passionate about their customers and go the extra mile for them. Bison stands for modern software solutions and for dynamic merchandise management processes. We no longer talk much about digitalization, we simply live it. Have we made you curious?
YOUR CONTACT
Lucienne Ammann
Write Email jid30f5fc4a jit0834a jiy26a
Required skills
Sign up to apply
Create a free account to apply for this job and get access to:
- AI-powered CV optimization for this specific job
- Save jobs and create custom alerts
- See your CV match score for each job
Company information
- Company
- Bison Schweiz AG
- Location
-
Schweiz, Kanton Luzern, Sursee, Sursee
Switzerland - Posted
- 2 weeks ago
Interested in this position?
Create your free account and tailor your CV to match this job.