Service Operations Lead (m/f/d) Refrigeration, Air Conditioning and Ventilation Systems

Bring your service expertise to where it makes an impact!

KOS KLIMA has been successful in the market for over 45 years – because we know how to combine solid structures with entrepreneurial dynamism. As a modern medium-sized company with a clear growth trajectory, we are looking for people who don't just want to manage, but to shape. We are currently realigning our service: away from pure reaction, towards an actively developed business area with a clear leadership structure and consistent use of digital tools.

Do you have an eye for customers, processes, and potential? Do you want to take responsibility and achieve real impact? Then you are exactly right with us.

As Service Operations Lead, you will take operational responsibility for our service processes – with short coordination paths to your supervisor, scope for maneuver in daily business, and the opportunity to actively help develop workflows.

Your Role

As Service Operations Lead, you will manage the daily operations of our service department. You will ensure that maintenance, fault repairs, and servicing are reliably planned, executed, and invoiced, and that every commitment to our customers is met.

You will report to the Head of Service, manage the service assistants in their daily tasks, and be the primary technical point of contact for our technicians in the field.

What You Bring

• You are a master craftsman or state-certified technician in refrigeration and air conditioning technology, or alternatively a mechatronics technician for refrigeration technology or a sanitary, heating, and air-conditioning systems mechanic with several years of professional experience in service. You possess the required expertise according to the F-Gas Regulation and are familiar with the maintenance and repair of split, VRF, and air handling units from your own practical experience.

• You have experience in dispatching or coordinating service assignments and ideally initial leadership experience. You are proficient in using ERP systems, preferably TAIFUN, and common MS Office applications. You enjoy using digital tools and AI. You are experienced in calculating quotes. We require a driver's license class B and fluent German, both spoken and written.

Your Personality

You are a talent for organization, can keep track of many parallel assignments, and set clear priorities. You keep your promises, and you ensure that your team also keeps its promises.

You work in a structured and conscientious manner, remain calm and friendly under pressure, and communicate clearly with customers, technicians, and colleagues. You solve problems pragmatically, delegate routine questions to the right person, and recognize when a matter needs to be escalated to management. You approach changes and new tools with an open mind.

Your Tasks

Dispatch and Work Planning

You plan and manage maintenance and fault repair assignments, maintain the work schedule in the ERP system TAIFUN, and coordinate appointments with customers together with the service assistants. You prioritize incoming reports from the ticketing system and AI-supported call reception and assign the appropriate technicians. You coordinate the scope, timelines, and execution with subcontractors in detail and control the results.

Quotes and Servicing

You create standard quotes for maintenance and service contracts based on our pricing matrix. On behalf of the Head of Service, you prepare quotes for repair, maintenance, and system replacement, including on-site inventory, coordination with manufacturers, and calculation. You manage and monitor ongoing repairs until handover to the customer.

Technical Support and Quality

You support technicians with technical questions, also utilizing our knowledge base. You review completed orders as well as material and time bookings and authorize services for billing. You check and pursue warranty claims against manufacturers and suppliers. You hand over documentation completely to the customer. You arrange for spare parts orders in coordination with procurement.

Leadership in Daily Operations

You lead the service assistants, assign tasks with clear deadlines, and instruct the deployed technicians on the respective measures. You ensure compliance with legal regulations for refrigeration and air conditioning technology and support the training of our apprentices in service.

Interface to Sales

If you identify a sales opportunity during an assignment, such as recurring faults on the same system, a third-party system without a maintenance contract, or a system with expiring refrigerant, you systematically pass it on to the Head of Service. You forward inquiries about new systems to sales.

Benefits

What awaits you at KOS KLIMA

Anyone who joins us quickly realizes: KOS KLIMA is more than an employer – we are a team that grows together with passion, innovative spirit, and a clear understanding of values. We combine a family-like corporate culture with professional structures, offer stability with perspective, and create working conditions that are not only efficient but also human.

We inspire you with, among other things:

• Innovation. Pragmatism. Personality.

• People who are more than just colleagues

• Mutual feedback at eye level

• Training for professional and personal development

• State-of-the-art communication and work tools

• High-quality equipped premises

• A modern and ecological fleet of vehicles

• An attractive, market-competitive fixed salary with potential bonus payments

• Company pension scheme and capital-forming benefits

• Job bike leasing

• Gym membership

• Regular employee incentives and shared experiences

Do you want to do more than just accompany processes, but actively shape something? Then bring your expertise to where it counts: at KOS KLIMA. Take responsibility, shape things with short decision-making processes and direct exchange with management, and develop the service area with us – pragmatically, professionally, and with a future focus.

Now is the right moment: Apply and become part of our team!

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