ITC Infotech
7 months ago
Service Now - Business Analyst
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Company information
- Company
- ITC Infotech
- Location
- India, Karnataka, Bangalore India
- Posted
- 7 months ago
Job description
Service Now – Business Analayst Location: Bangalore / Kolkata / Pune / Gurgaon Mode : Hybrid Day to Day Activities Review and categorize tickets INC, RITM, PRB and prioritization on High priority ticket P1 P2 Review Confirm AER Categorization Minor, Medium, Major Monitor SLA and OLA performance of the team Monitor CSAT and follow up CSAT feedback and action item Review and Monitor Aging Tickets INCRITMPRB and follow up to the assignee Handle escalations and ensure timely resolution of critical …
Required skills
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