Service Network Manager (m/f/d) – Partner Network & HEERO Cloud

You are building the service that keeps the new generation on the road.

High willingness to travel (DACH region) is central to this role.

For our customers, one thing matters at the end of the day: that the vehicle runs in the morning. At HEERO Motors, reliability is therefore not a promise in the brochure, but a system – and you are building this system. With strong service partners in the field, connected via the HEERO Cloud, supported by AI.

You will take over our existing service partnerships, expand the network for the new generation, and enable every partner to maintain our vehicles quickly and correctly – both technically and system-wise. You don't just coordinate. You go there, train, connect, and ensure that everything runs smoothly.

What you are responsible for

• Expand Partner Network: further develop existing service partnerships, acquire new partners, negotiate agreements, and ensure geographic coverage for the new generation

• Enable Partners: build and conduct training programs for high-voltage, diagnostics, and maintenance yourself – on-site and digitally

• Connect to the HEERO Cloud: onboard partners system-wise – vehicle data, diagnostics, orders, parts, warranty in a continuous process

• Utilize AI in Service: implement AI-powered remote diagnostics, predictive maintenance, and automated service processes in practice, together with our tech team

• Make Service Quality Measurable: manage downtime, first-time fix rate, and customer satisfaction, feed back feedback from the field into product and development

• Face of Service: first point of contact for partners and fleet customers when it counts

What you bring

• Several years of experience in after-sales, service, or dealer network management, ideally commercial vehicles or e-mobility

• Technical background, e.g., master craftsman in automotive engineering, technician, or engineer; high-voltage qualification is a plus

• Experience with diagnostic, service, or dealer management systems and a genuine enthusiasm for AI and digital processes

• Experience in training people and convincing partners

• Hands-on mentality and high willingness to travel – you will be on-site with our partners regularly, not just on calls

• Very good German, good English

What we offer

• You will build a service network from scratch – with your name on it

• An AI-native company with its own cloud platform, where service is re-imagined

• Short paths to management and the board, fast decisions

• A team that is leading the backbone of the European economy into the future electrically

In addition: hybrid working, corporate benefits, good public transport connections, free parking spaces, and regular team events.

Ensure that the new generation drives – every day. Apply with your CV and briefly tell us how you would get a new service partner ready to go in 30 days.

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