Service Net Manager Deutschland Ost (m/w/d)

Our subsidiary Cargobull Parts & Services is responsible within a global team of all Schmitz Cargobull After Sales employees for the realization of the brand promise for our products throughout their lifecycle. Approximately 180 colleagues ensure a comprehensive network of service partners and workshops. As a result, we ensure a high availability of spare parts, so that our customers can quickly get back on the road again. You act entrepreneurially and love direct service-oriented communication with our customers. Your tasks will include: • Developing and implementing strategies for the Service Net in close cooperation with the global After Sales team; • Ensuring the availability of spare parts and ensuring that they are delivered to the right place at the right time; • Building and maintaining relationships with our service partners and workshops; • Identifying and resolving potential issues and conflicts within the Service Net; • Developing and implementing measures to improve the efficiency and effectiveness of the Service Net; • Collaborating with other departments, such as Sales, Marketing, and Production, to ensure a seamless customer experience; • Analyzing and evaluating key performance indicators (KPIs) for the Service Net and making recommendations for improvement; • Developing and implementing training programs for our service partners and workshops; • Ensuring compliance with all relevant laws, regulations, and company policies. What we offer: • A dynamic and international work environment; • Opportunities for professional development and growth; • A comprehensive benefits package, including a competitive salary, health insurance, and retirement plan; • Flexible working hours and remote work options; • A modern and well-equipped office with state-of-the-art technology. Requirements: • Bachelor's or Master's degree in Business Administration, Logistics, or a related field; • At least 3 years of experience in a similar role or function; • Excellent communication and interpersonal skills; • Strong analytical and problem-solving skills; • Ability to work independently and as part of a team; • Proficiency in MS Office (Word, Excel, PowerPoint) and Google Workspace (Gmail, Google Drive). What we're looking for: • A motivated and results-oriented individual who is passionate about delivering exceptional customer service; • Someone with strong leadership skills and the ability to motivate and inspire others; • An innovative thinker who can develop creative solutions to complex problems; • A team player who is comfortable working in a fast-paced environment. If you are looking for a new challenge and want to be part of a dynamic and growing company, then we would like to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].