Service Manager - Vereeniging

Our automotive dealer client based in Vereeniging currently has a vacancy for an experienced and qualified Service Manager residing in the area. Must be qualified technician (Motor Mechanic related Trade Qualification) Job Description Ability to control resources at a level commensurate with profit requirements and enhanced customer relations. Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers. Supervision of all service technicians, including training and development, ensuring that they are equipped to provide excellent customer service. Ensure that all service technicians adhere to company policies and procedures. Develop and implement strategies to increase customer satisfaction and loyalty. Analyse sales data and make recommendations for improvement. Manage and control budgets to ensure profitability. Provide exceptional customer service by being proactive in resolving customer complaints and issues. Build strong relationships with customers, franchisees and internal stakeholders. Ensure that all service technicians are aware of and comply with company policies and procedures. Develop and maintain a high-performing team through coaching, mentoring and performance management. Monitor and control costs to ensure profitability. Provide support and guidance to the Service Manager in Vereeniging.