Service Manager

Our client is a leading reality in the design and production of special industrial equipment, recognized for its high technological level products and accurate and reliable post-sales service. For the site based in the Treviglio (BG) area, we are looking for the following figure: SERVICE MANAGER The resource will be inserted into the Service department and will have full responsibility for managing and developing the post-sales service. Specifically, it will be responsible for: coordinating the activities of the service team; defining and implementing the service strategy; monitoring and controlling the service performance indicators; identifying and resolving any issues that may arise during the provision of the service; ensuring compliance with quality standards and regulatory requirements; collaborating with other departments to ensure a coordinated approach to customer satisfaction. The ideal candidate will have a degree in Industrial Engineering or equivalent, at least 5 years of experience in a similar role, excellent communication skills, ability to work independently and as part of a team, strong problem-solving skills, knowledge of industrial equipment and processes, familiarity with quality management systems (ISO 9001), experience with ERP systems (SAP) and CRM systems. The service manager will be responsible for managing a team of technicians and engineers who provide maintenance and repair services to customers.