Service Manager

Service Manager Paradigm, a public utility institution, sets the tone in the digital transition of Brussels. We guide our clients - the Brussels public institutions - through the challenges of the digital age. Working for Paradigm also means having a real impact on the daily lives of the Brussels residents. As a Service Manager, you will work at our partner Net Brussel. This partner is an industrial organization which, through its activities around collection, cleaning and valorization of waste, ensures the cleanliness of the Brussels region. Your mission will be to guarantee the operational performance of the IT services and applications within Net Brussel. You are the point of contact for the various stakeholders and ensure that everything runs smoothly. You report to the team lead within Paradigm. Your tasks: * You proactively manage the IT services and applications within Net Brussel. * You monitor the performance of the services and ensure that the agreed service levels are met. * You act as the point of contact for Net Brussel for all matters concerning the IT services and applications, and you identify and manage incidents and problems. * You ensure the proper follow-up of the incidents and problems, and communicate with the various stakeholders. * You ensure that the services and applications meet the needs of Net Brussel and the users. * You ensure that the services and applications are up-to-date and meet the latest security requirements. * You follow up on changes and improvements to the services and applications and implement them in collaboration with the relevant teams. * You are responsible for the documentation of the IT services and applications. * You monitor the costs of the IT services and applications and keep an eye on the budget. * You participate in the continuous improvement of the IT services and applications. * You take initiatives to improve the efficiency and effectiveness of the IT services and applications. Your profile: * You have a bachelor's or master's degree in IT or a related field, or equivalent experience. * You have at least 5 years of experience in IT service management. * You have experience with ITIL processes. * You have excellent communication skills and are able to communicate effectively with both technical and non-technical stakeholders. * You are fluent in Dutch and French and have a good knowledge of English. * You are a team player and you can work independently. * You are stress-resistant and you can keep a clear head in busy times. * You have a good understanding of IT infrastructure and applications. * You are customer-oriented and you always put the customer first. * You are proactive and you take initiatives. We offer: * An attractive salary package with various fringe benefits. * The possibility to follow training and development opportunities. * A dynamic and stimulating work environment. * A challenging and varied job with a lot of responsibility. * The opportunity to make a real impact on the daily lives of the Brussels residents.