EWERK GROUP
12 hours ago
Service Manager (m/f/d)
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Company information
- Company
- EWERK GROUP
- Location
- Leipzig Germany
- Posted
- 12 hours ago
Job description
Specializing in the KRITIS sector, we guarantee the digital success of our customers under the highest security and quality standards. Working at EWERK means actively shaping the digital transformation of business, politics, and society, and despite the high relevance of one's own work, you don't have to forgo a relaxed, modern, and innovative work atmosphere.
If you are passionate about fulfilling customer wishes and are an organizational talent, then we have the perfect position for you! As a Service Manager (m/f/d), you will be the hub for customer inquiries, requirements, and improvement suggestions within our IT organization. Ready for this exciting challenge? Then apply today and become part of our Service Management team!
What awaits you:
What we look forward to:
Our Benefits
Interested?
Here at EWERK, we live diversity and want to promote an inclusive work environment where individual talents and perspectives are equally valued. We encourage all qualified individuals regardless of gender, sexual orientation, ethnicity, religion, age, or physical abilities to apply. All personal formulations in the job advertisement are therefore to be considered gender-neutral. Potential is welcome with us, regardless of identity or background.
Questions about the position?
Please feel free to contact your contact person in Recruiting:
Anika ----- and other service providers, we ask you to refrain from offering support services.
If you are passionate about fulfilling customer wishes and are an organizational talent, then we have the perfect position for you! As a Service Manager (m/f/d), you will be the hub for customer inquiries, requirements, and improvement suggestions within our IT organization. Ready for this exciting challenge? Then apply today and become part of our Service Management team!
What awaits you:
- You are the central point of contact for customer inquiries, requirements, and improvement suggestions in the IT organization
- You represent the customer towards the internal organization and ensure compliance with the agreed Service Level Agreements
- You coordinate regular customer meetings, document them, and follow up on the results
- You define quality standards, monitor them, and create monthly reports for supported accounts/services
- For the supported accounts/services, you create monthly reports and perform KPI reporting
- Coordination and support of Service Level Management, Availability Management, and the ITIL processes of the responsible services
What we look forward to:
- A completed degree or completed vocational training in computer science, business administration, or a comparable qualification
- You already have experience as a Service Manager (m/f/d), Project Manager (m/f/d), or Account Manager (m/f/d) in the SME & large enterprise environment, ideally in regulated markets
- You are well-versed in the ITIL and project management areas and possess basic IT technical knowledge
- You have knowledge of ITSM tools and the Atlassian Suite, as well as very good knowledge of Microsoft Office
- High customer and service orientation, as well as organizational skills and a high sense of quality are a matter of course for you
- With your confident demeanor, strong communication skills, and fluent German, you ensure smooth communication and documentation
Our Benefits
- Flexibility is our motto - Office, remote, home office, or workation in the EU? Decide for yourself!
- Family-friendly - We offer flexible working hours for optimal work-life balance and support you with a kindergarten subsidy.
- Well provided for at the workplace - With us, you naturally receive free coffee, tea, lemonade, fresh fruit, and the opportunity to cook in our modern cafeteria.
- Sustainable mobility - With the JOB-Ticket and JobRad including bicycle garage, we support environmentally friendly mobility and offer you the opportunity to be active.
- Your development in focus - For this, we offer you customized development measures and regular employee reviews
- Team spirit and fun - Look forward to team and company events where you can get to know your colleagues better and have fun together.
- Stay fit and active - In our in-house PUMPWERK, you can stay fit, participate in courses, or design your own course. And even during your working hours, as you can use one hour per week for sports!
- Your health counts - Ergonomic working with height-adjustable desks, regular health days, our in-house fitness room, sabbatical days, and visits to the company doctor ensure your health and well-being.
Interested?
Here at EWERK, we live diversity and want to promote an inclusive work environment where individual talents and perspectives are equally valued. We encourage all qualified individuals regardless of gender, sexual orientation, ethnicity, religion, age, or physical abilities to apply. All personal formulations in the job advertisement are therefore to be considered gender-neutral. Potential is welcome with us, regardless of identity or background.
Questions about the position?
Please feel free to contact your contact person in Recruiting:
Anika ----- and other service providers, we ask you to refrain from offering support services.
Required skills
- microsoft office
- remote work
- project management
- flexible working hours
- itil
- digital transformation
- employee development
- work-life balance
- team events
- home office
- kpi reporting
- itsm tools
- availability management
- regulated markets
- sme
- company events
- jobrad
- atlassian suite
- fitness room
- service level management
- workation
- job-ticket
- company doctor
- height-adjustable desks
- large enterprise
- health days
- kindergarten subsidy
- kritis
- ergonomic working
Interested in this position?
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