Service Manager

Service Manager

Step into a leadership role with one of New Zealand's leading automotive franchise groups.

We're searching for an experienced Service Manager to lead a high-performing dealership service department based in Central Auckland.

This role is all about driving performance, building customer trust, and leading a team to deliver excellence every day.

This is your chance to take ownership of a service operation in a fast-paced, dynamic environment with the backing of a well-established group that invests in its people and its future.

Benefits

• Prime Auckland location with strong customer base and excellent facilities
• Competitive salary plus incentives that recognise performance
• A genuine pathway into senior leadership
• Access to modern systems, training, and resources to help you succeed
• Lead a department where your decisions directly shape customer loyalty and business performance

Key Responsibilities

• Leading, mentoring, and developing a skilled service team
• Driving workshop productivity and operational efficiency
• Overseeing daily service operations, including scheduling, labour management, and quality control
• Building strong customer relationships and ensuring exceptional service standards
• Delivering commercial performance, profitability, and growth
• Championing Health & Safety and maintaining a professional workshop environment

About You

• Proven leadership experience in automotive service or aftersales
• A strong record of delivering results and growing business performance
• Excellent communication skills, able to connect with customers, technicians, and senior management
• A collaborative leadership style that inspires and motivates teams
• Commercial acumen with a passion for customer experience and operational excellence
• Strong computer literacy with dealership systems and Microsoft Office

This is a rare opportunity to step into a career-defining leadership role in the heart of Auckland. If you're ready to lead a service department to new levels of performance and customer satisfaction, we want to hear from you.

If you would like any further information or to have a chat, contact Matt at Muster on 0508 MUSTER or 09 394 7444