Service Manager, Lock and Safe

About Us With over 200 years of heritage, Chubb is a global leader in fire and security solutions, dedicated to protecting what matters most and giving our customers peace of mind. As part of APi Group, a global leader in safety and specialty services, Chubb brings industry-leading expertise, trusted reliability, and forward-thinking technology to every customer and community we serve. About the Role Based in Auckland and reporting to the General Manager – Northern Region, this is a high-impact role that requires a strong understanding of our business and the ability to drive results through effective leadership and collaboration. The successful candidate will be responsible for managing a team of service technicians, ensuring they have the necessary tools and resources to deliver exceptional customer experiences. This includes developing and implementing processes and procedures to improve efficiency, quality, and customer satisfaction. Additionally, this role will involve working closely with other departments to identify and prioritize opportunities for growth and improvement. Key Responsibilities: • Manage a team of service technicians to ensure efficient and effective delivery of services • Develop and implement processes and procedures to improve efficiency, quality, and customer satisfaction • Collaborate with other departments to identify and prioritize opportunities for growth and improvement • Provide coaching and guidance to team members to enhance their skills and performance • Analyze data and metrics to measure performance and make informed decisions • Foster a culture of continuous learning and improvement within the team • Develop and maintain strong relationships with customers, stakeholders, and internal partners • Stay up-to-date with industry trends, best practices, and regulatory requirements • Ensure compliance with company policies, procedures, and standards • Provide exceptional customer service by responding to customer inquiries in a timely and professional manner • Manage and resolve customer complaints in a fair and reasonable manner Benefits: • Competitive salary and benefits package • Opportunities for career growth and development • Collaborative and dynamic work environment • Recognition and rewards for outstanding performance • Access to industry-leading training and development programs • Flexible working arrangements, including remote work options • Comprehensive health insurance and wellness program • Paid time off and holidays • Professional membership fees and certifications • Employee assistance program (EAP) and mental health support