SERVICE MANAGER

MAIN PURPOSE OF POSITION

The Service Manager is responsible for the overall management, coordination and performance of the Service Department, overseeing a team of technical fitters responsible for the servicing, maintenance, repair and commissioning of filter presses at mining sites.

The position combines technical expertise, service operations management, people management, customer relationship management and field-service logistics. The Service Manager will ensure that service activities are properly planned and scheduled, the correct technical resources are allocated to each site, and all work is completed safely, efficiently, professionally and to the required technical standard.

The Service Manager will act as the key link between the company, mining-site customers, service team and internal departments, ensuring that customer requirements are understood and effectively managed from the initial service request through to completion.

The role also carries responsibility for weekly and monthly service schedules, standby and call-out rosters, travel arrangements, accommodation, living-out allowances and the general logistical coordination of field-service personnel.

DUTIES AND RESPONSIBILITIES

Customer & Site Relationships

Act as the key point of contact for customers regarding filter press servicing, maintenance, breakdowns and commissioning.

Maintain strong professional relationships with customers and mining-site representatives.

Handle customer queries and complaints promptly and professionally.

Provide customers with updates on service activities, progress, delays and expected completion.

Ensure customer requirements and expectations are effectively communicated to the service team.

Administration & Cost Control

Ensure completed service work is accurately captured and invoiced.

Monitor outstanding invoices and follow up on overdue accounts with Internal Sales/Finance.

Monitor service department costs, including labour, travel, accommodation and living-out allowances.

Ensure job cards, service reports and timesheets are completed accurately and submitted for billing.

Monitor service revenue, outstanding work and overall service department profitability.

Provide management with regular reports on service activities, quotations, invoicing and outstanding payments.

Health, Safety & Compliance

Ensure all service activities comply with company health and safety requirements and mining-site safety standards.

Ensure service personnel comply with customer site rules, access requirements and applicable legislation.

Ensure required inductions, permits, risk assessments and other site documentation are in place.

Promote a strong safety culture within the Service Department.

Maintain current knowledge of relevant industry standards and requirements.

Suppliers & Technical Support

Maintain strong working relationships with filter press manufacturers, suppliers and technical representatives.

Liaise with manufacturers and suppliers regarding technical queries, equipment faults, warranties and spare parts.

Ensure required filter press spares and technical support are available when needed.

Coordinate with external contractors or specialist service providers where required.

Relevant technical qualification in Mechanical Engineering, Fitting and Turning, Millwright, Mechanical Engineering Technician or a related field.

Minimum 5 years' relevant technical experience, preferably in mining, industrial or engineering environments.

Minimum of 5 Years Experience managing technical teams and field-service operations.

Filter press experience is highly advantageous.

Mining-site experience is highly advantageous.

Experience with service scheduling, standby and call-out coordination.

Strong mechanical, fault-finding and problem-solving ability.

Good understanding of filter press servicing, maintenance and commissioning.

Strong leadership, planning and organisational skills.

Excellent communication and customer relationship skills.

Computer literate with good administrative and reporting abilities.

Valid driver's licence and willingness to travel to mining sites.

Ability to work under pressure and adapt to change