Decipher Group
9 months ago
Service Manager
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Company information
- Company
- Decipher Group
- Location
- New Zealand, South Island, Canterbury, Christchurch New Zealand
- Posted
- 9 months ago
Job description
About the organisation We are a well-established, values driven provider of residential support services for vulnerable people. We are committed to empowering people to live full, meaningful lives in their communities through person-centred and strengths-based approaches.
About the opportunity As the Service Manager, you will lead and manage a team of support staff delivering high-quality care and support to people in community-based residential homes. You will be responsible for ensuring services are safe, person-centred, and align with sector standards, oversee rosters and resources, and build strong relationships with the people we support, whānau, and stakeholders, Reporting to the General Manager you will:
How to apply For a confidential discussion about the role; contact Elise Elliott [[email protected]](mailto:[email protected])
About the opportunity As the Service Manager, you will lead and manage a team of support staff delivering high-quality care and support to people in community-based residential homes. You will be responsible for ensuring services are safe, person-centred, and align with sector standards, oversee rosters and resources, and build strong relationships with the people we support, whānau, and stakeholders, Reporting to the General Manager you will:
- Provide strong leadership to frontline staff, ensuring high performance and alignment with organisational values.
- Oversee the day-to-day operations of one or more residential homes, ensuring compliance with Nga Paerewa Health and Disability Standards NZ 8134:2021 and our contractual obligations.
- Develop and maintain Individual Support Plans (ISPs) in collaboration with service users, whānau, and support teams.
- Ensure staffing rosters, leave, and recruitment are managed effectively to maintain service continuity.
- Foster a positive, inclusive, and culturally responsive environment for service users and staff.
- Promote the rights, safety, and wellbeing of people supported, including safeguarding and risk management.
- Work collaboratively with whānau, health professionals, and other agencies to support holistic outcomes.
- Contribute to budget management, reporting, and service development initiatives.
- Monitor service performance and implement continuous quality improvement.
How to apply For a confidential discussion about the role; contact Elise Elliott [[email protected]](mailto:[email protected])
Required skills
- recruitment
- safety
- leadership
- reporting
- safeguarding
- risk management
- wellbeing
- leave
- budget management
- service continuity
- contractual obligations
- agencies
- service development
- values
- continuous quality improvement
- person-centred
- inclusive
- health professionals
- residential support services
- vulnerable people
- strengths-based approaches
- frontline staff
- organisational values
- nga paerewa health and disability standards nz 8134:2021
- individual support plans
- staffing rosters
- whānau
- culturally responsive
- rights
- positive environment
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