Service Manager | Banking

Be | Shaping the Future – Engineering Group

We are looking for a Service Manager – Application Maintenance & Production Support to join us as a service responsible for managing and coordinating application maintenance and production support activities in the application contexts of our primary clients in the Financial Services sector. The figure will be the operational point of reference between the client and the technical team, ensuring service continuity, SLA compliance, and delivery quality.

Must Have

At least 4 years of experience in Application Maintenance, Production Support, or Service Management roles in structured environments

▸ Proven experience in coordinating technical teams (4–12 people), managing priorities and deadlines

▸ Solid knowledge of ITIL processes (Incident, Problem, Change, Release Management)

▸ Experience with ticketing and ITSM systems (ServiceNow, Jira Service Management, HP SM)

▸ Good understanding of enterprise application architectures (microservices, distributed systems, middleware, batch)

▸ Familiarity with Java/JVM and/or mainframe environments in banking or financial contexts

▸ Knowledge of application monitoring tools (Dynatrace, Splunk, Grafana, ELK)

▸ Ability to manage incidents, escalations, and operational relationships with the client

▸ English B2

✨ Nice to Have

▸ ITIL Foundation certification (preferential); ITIL Practitioner/Expert, PMP, Prince2 or equivalent

▸ Previous experience in IT outsourcing contexts or consulting firms

▸ Knowledge of Agile/DevOps frameworks applied to service management

▸ Familiarity with sector regulations (D.Lgs. 231/2001, DORA, Bank of Italy regulations)

▸ Experience in root cause analysis and structural corrective actions

▸ Structured approach to reporting, KPIs, and technical/process documentation

Salary, Modality, and Process

38,000 - 49,000 for Senior Consultant grade, 50,000 - 75,000 for Manager/Exp. Manager grade

Smart working

Location: Milan

Process: HR + Technical + Partner

During the interview, we will answer all your questions about Be and it will be an opportunity to discuss how we can contribute together to the future growth of the organization. Let's shape our future together.

The announcement is addressed to all candidates, without distinction of sex, in compliance with the Code of Equal Opportunities referred to in Legislative Decree 198/2006 and subsequent amendments.

WHO WE ARE

Be | Shaping the Future, part of the Engineering group, is among the main players in Management Consulting and ICT Solutions. The Company provides Business Advisory, Information Technology, and Digital Engagement services. Thanks to the combination of specialized skills, advanced proprietary technologies, and a wealth of consolidated experience, the Group supports leading financial, insurance, and industrial institutions in the most important digital transformation challenges. With approximately 2,000 employees and offices in Italy, the United Kingdom, Germany, Austria, Switzerland, Luxembourg, Spain, Romania, the Czech Republic, Poland, Albania, and Ukraine, in 2021 the Group reported revenues of 235.3 million euros. Be Management Consulting is the company of the Be | Shaping the Future Group that deals with Business Advisory. Among the most recognized in the sector for its ability to manage and support the complex transformations of the Financial Services ecosystem, Be MC stands out for its ability to immerse itself in the reality of its Clients, providing specialized skills and capabilities in orchestrating tailor-made end-to-end solutions. Our people work in a dynamic and stimulating environment, which greatly values individual training and promotes dedication, accuracy, and flexibility in keeping pace with the continuous changes that the work context imposes every day.

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Be Management Consulting is committed to creating and offering an accessible, inclusive, open, and welcoming work environment for people with different abilities, backgrounds, lifestyles, sexual orientation, gender identity, needs, and expectations to enable each person to achieve professional fulfillment. Valuing diversity is a fundamental element of our culture and values, and it is expressed through the multiplication of the value that each person brings with their experience, training, opinions, and style, enabling an innovative, collaborative, and motivating work environment. Be Management Consulting also commits to fulfilling legal obligations, pursuant to articles 1 and 18 of Law 68/99, evaluating candidates belonging to protected categories with particular attention.

“The data you will provide us will be collected by the company Be Shaping the Future Management Consulting S.p. A. as it is exclusively for the purposes of recruitment and selection activities, for current and future open positions, for potential placement within the individual companies of the Be Group: Be Shaping the Future, sp zo.o., Be Think Solve Execute RO s.r.l., Be Ukraine LLC., Be Shaping the Future Management Consulting LTD, Payments and Business Advisors S.L., Be Shaping The Future – Performance, Transformation, Digital GmbH, Be Shaping the Future GmbH (AT), Be TSE Switzerland AG, Be Shaping the Future SARL, Be Shaping the Future Czech republic s.r.o., Firstwaters GmbH (DE-AT), Be Shaping the Future Mgmt Consulting AG, Quantum Leap, Synapsy, as well as any other company belonging to the Be Group. For matters not expressly provided for in this announcement, please refer to the Group Privacy Policy https://www.be-tse.it/it/ of which the interested party declares to have read and understood the content”.