Service Management Incident / Problem Manager with German

Miejsce pracy: Katowice Technologies we use Operating system Windows About the project The Problem Manager’s primary responsibility is management of the Problem Management process in scope of the Service Support ITIL processes. The goal of Problem Manager is to prevent, remove or minimize the adverse impact of Incidents and Problems on the business that is caused by errors within the IT Infrastructure. Seek and eliminate recurrence of incidents and problems through root cause analysis and implementation of corrective actions. This includes identifying and documenting the root cause of the problem, developing and implementing a plan to resolve the problem, and monitoring the effectiveness of the resolution. The Problem Manager will also be responsible for ensuring that all necessary documentation is updated and maintained in accordance with ITIL processes. In addition, the Problem Manager will work closely with other teams within the organization to ensure that the Problem Management process is aligned with business objectives and that any issues or concerns are addressed promptly.