Service Management Analyst (m/f/d)

Close collaboration with the Business Service Owner Responsibility for the purchases and invoice handling which includes the creation of reports and analytics which generate insights and support the decision making of the Leadership team Working with the IT Business Service Scorecard to analyze Service Level fulfillment Build up a root cause analysis dashboard in order to identify and initiate actions to maintain agreed service levels Support Budget- and Forecast process in conjunction with the Business Service Controller Access handling of consultants supporting DM and creating a dashboard which gives the needed transparency Strong communication and collaboration skills Service orientated, business benefit and value driven Have an appetite for sharing experience and knowledge to develop competencies within IT colleagues Master’s-Bachelor degree or similar in a relevant area and working experience Analytical thinking and data driven with Finance background Fast learner, logical understanding and motivation to work in a challenging surrounding Independent way of working, self-confident appearance at times on management level Knowledge in Power BI, Robotic Process Automatization (RPA), Microsoft Power Platform Very confident in using MS Office applications (PowerPoint, MS Excel, MS Word, MS Teams & Sharepoint) Fluent in English (written and verbal) Ability to work proactively with limited supervision Join a renowned international corporation Modern and international work environment 30 days of annual leave per year Dedicated support from Hays throughout the entire recruitment process and ongoing assistance during your assignment with the client With over 15 years of experience in the pharmaceutical and chemical industry as well as in biotechnology and medical engineering, we know the key contacts at companies that are recruiting for challenging jobs with real potential. The current high demand for staff has opened up exciting opportunities for dedicated experts who want to develop professionally and to further their careers. As recruitment specialists with an international network of contacts, we can offer you decisive advantages – completely free of charge. Register with us and reap the benefits of interesting job offers that match your skills and experience. ### Responsibilities Close collaboration with the Business Service Owner Responsibility for the purchases and invoice handling which includes the creation of reports and analytics which generate insights and support the decision making of the Leadership team Working with the IT Business Service Scorecard to analyze Service Level fulfillment Build up a root cause analysis dashboard in order to identify and initiate actions to maintain agreed service levels Support Budget- and Forecast process in conjunction with the Business Service Controller Access handling of consultants supporting DM and creating a dashboard which gives the needed transparency ### Benefits Join a renowned international corporation Modern and international work environment 30 days of annual leave per year Dedicated support from Hays throughout the entire recruitment process and ongoing assistance during your assignment with the client