Movu Robotics
1 year ago
Service Expert WHS (Warehouse Software Applications)
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Company information
- Company
- Movu Robotics
- Location
- België, Oost-Vlaanderen (Provincie), Sint-Niklaas, Lokeren Belgium
- Posted
- 1 year ago
Job description
We are looking for a highly motivated and experienced individual to join our team as Expert Warehouse Software Applications.
In short, you: Analyse complex incidents. Support updates and process adjustments. Create troubleshooting documentation. Collaborate with developers and service providers.
Responsibilities
• Take ownership of complex incidents escalated from Level 1 Support or Key-Users;
• Analyse errors in WMS/WCS, conveyor systems, or automated storage systems;
• Collaborate closely with developers, PLC engineers, and external service providers to resolve issues;
• Support system updates, configuration changes, and rollout of new functionalities;
• Investigate integration and interface problems between WMS, WCS, PLCs, and material flow systems;
• Create detailed troubleshooting documentation, escalation reports, and recommendations for Key-Users;
• Provide guidance to Level 1 Support for recurring problems and knowledge sharing;
• Participate in testing and validation of system changes before deployment.
Required skills
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