Service Engineer

Job Summary We are looking for a hands-on engineer to boost dealer service capabilities across our telehandler network. You will be the main technical partner for dealers, owning training, troubleshooting, and all dealer-facing technical support. Location: Central Italy Key Responsibilities Deliver technical training for dealer service teams (telehandler systems, diagnostics, maintenance). Provide on-site/remote support to resolve complex technical issues and improve first-time fix rates. Implement process improvements to increase efficiency and reduce costs. Collaborate with internal stakeholders to develop and maintain technical documentation. Develop and maintain strong relationships with dealers to ensure high levels of customer satisfaction. Analyze and report on key performance indicators (KPIs) to measure service quality and identify areas for improvement. Requirements Bachelor's degree in a relevant field (mechanical engineering, electrical engineering, computer science). 3+ years of experience in a technical support or service engineer role. Strong understanding of telehandler systems and mechanics. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Benefits Competitive salary and benefits package. Opportunities for professional growth and development. Collaborative and dynamic work environment.