Service Engineer - Robotic

POSITION: Service Engineer – Robotic

LOCATION: Singapore

REPORTING LINE: Service Manger – Asia Pacific

PURPOSE OF THE POSITION: You work as part of a small but professional field service engineer team to provide support, maintenance, service to our customers based in Malaysia and Singapore. Opportunities to interact with service team and customers based within South East Asia (SEA) region.

Main Responsibility:

• To provide Stäubli’s customers with repair services either in-house or on-site, alongside trouble shooting, maintenance, service and basic programming for Stäubli robots on scheduled or emergency basis.
• Diagnose, repair and maintain both 4- and 6-axis robot systems and associated controllers.
• Respond to customer service issues by phone, electronic means as required.
• Document Stäubli robot and related equipment performance, reporting the results for the purpose of troubleshooting in our in-house system.
• Repair, Upgrade and Restart the robot systems at customer sites when required.
• Complete detailed Field Service reports for all customer calls, document any service interventions in Staubli CRM database and complete all related administration.
• Coordinate responsibilities, activities and schedule with Field Service Team Leader/Manager and Technical Manager to ensure customer satisfaction.
• Promote Stäubli services, continuously improve customer relationship and report leads to service sales.
• Liaise with the relevant department in Stäubli France for the return of parts under warranty.
• Maintain full visibility of stock including spare parts, ensuring that the appropriate administration is completed, and relevant IT systems are updated in a timely manner.
• Learn Stäubli’s robot programming language to be able to provide simple support and instruction