Service Engineer

On behalf of our client who is in the building equipment space, we are looking for Service Engineer with the following details :

Description

• To lead a team of technicians to maintain a portfolio of equipment in servicing, repair, modifications, and callback.
  
• Customers' point of contact in terms of feedback or request pertaining to equipment, resolving issues, reports, etc to achieve customer satisfaction.
  
• Monitor equipment performance and handle problematic lifts & escalators to achieve targets as well as continual improvement
  
• Plan, Implement, Monitor & Control the progress of chargeable, non-chargeable works, monthly servicing schedules, and callback roster
  
• Provide leadership, technical guidance, and support to subordinates.
  
• Obtain required materials/resources for works as required
  
• Prepare and conduct training for maintenance field staff with monitoring to ensure MIP/Best Practices are properly implemented
  
• Complete office administrative works as required.
  
• To communicate with inter-department staff for solutions & resolve issues
  
• Report and assist Service Operations Manager on operations.
  

EA registration : 22C0971 | EA License : R21101298

• Diploma in Mechanic/Electrical/Mechatronics Engineering
  
• With at least 2-3 years of experience in a supervisory /team lead role
  
• To be 24/7 operationally ready to attend to issues (rostered)