OUI Recruitment
10 months ago
Service Desk Technician
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Company information
- Company
- OUI Recruitment
- Location
- Australia, Western Australia, Perth Region, Perth Australia
- Posted
- 10 months ago
Job description
Position: Service Desk Technician
Location: NOR, Perth
Rate: DOE
Job Type: Contract (Short-term, Immediate Start)
Position Overview:
OUI Recruitment is seeking an experienced Service Desk Technician for an immediate-start contract opportunity in Perth. This is an excellent opportunity for a skilled technician to join a professional IT environment and deliver exceptional technical support.
Role Responsibilities:
We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age.
Email: [email protected]
Phone: (08) 6219 8033
Location: NOR, Perth
Rate: DOE
Job Type: Contract (Short-term, Immediate Start)
Position Overview:
OUI Recruitment is seeking an experienced Service Desk Technician for an immediate-start contract opportunity in Perth. This is an excellent opportunity for a skilled technician to join a professional IT environment and deliver exceptional technical support.
Role Responsibilities:
- Provide a mixture of onsite and remote support.
- Support networks, software configurations, and applications.
- Provide support for system installations, upgrades, and configurations.
- Assist with system permissions, device configurations, and software deployments.
- Manage support tickets and ensure SLAs are met.
- Act as an escalation point for technical issues, offering guidance and support to the junior team.
- Support system upgrades and backup server checks
- Manage and upgrade firewalls, routers, and switches.
- Collaborate with external service providers for warranty services and escalate complex issues when necessary.
- Participate in site visits and provide support for new user onboarding.
- 2+ years of previous experience in technical support role.
- Experience acting as an escalation point for junior support teams.
- Strong customer service and problem-solving skills.
- Experience with Microsoft Office suite, Windows Server, Active Directory, and M365.
- Strong understanding of IP networking and troubleshooting connectivity issues.
- Driving licence and own vehicle.
We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age.
Email: [email protected]
Phone: (08) 6219 8033
Required skills
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