Service Desk Technician

Position: Service Desk Technician
Location: Perth CBD
Salary: $70,000 - $80,000 + Super
Job Type: Permanent

Position Overview:
OUI Recruitment is seeking a dedicated Service Desk Technician to join a leading managed service provider based in Perth CBD. This role offers an excellent opportunity to provide technical support to clients whilst developing your skills in a collaborative environment with opportunities for professional growth.

Perks:

• Comprehensive on-the-job training and mentoring programmes
• Professional development opportunities and industry certifications
• Collaborative team environment with experienced senior technicians
• Career progression pathways within the organisation
• Flexible working arrangements and work-life balance

Roles and Responsibilities:

• Provide technical support to clients via phone, email, and ticketing system
• Manage and resolve service desk tickets within agreed service level agreements
• Perform user administration tasks including mailbox management and account provisioning
• Troubleshoot application, network connectivity, and peripheral device issues
• Assist with hardware configuration
• Conduct on-site visits to clients for hardware and software troubleshooting
• Create and maintain comprehensive technical documentation and knowledge base articles
• Support Microsoft 365 environments including Exchange, SharePoint, Teams, and OneDrive

Role Requirements:

• Industry certifications such as Microsoft qualifications highly regarded
• Excellent verbal and written communication skills
• Sound understanding of computer systems and general IT knowledge
• Strong time management skills with attention to detail
• Proven problem-solving and analytical abilities
• Demonstrated teamwork and collaboration capabilities
• Current Western Australian driver's licence and reliable transport

Technical Requirements:

• Experienced troubleshooting Microsoft 365 suite, including Exchange Online and Teams
• Experience with Active Directory and user account management
• Knowledge of Windows Server environments and basic networking concepts
• Understanding of hardware troubleshooting and diagnostic procedures
• Experience with email systems and mobile device configuration
• Knowledge of backup systems and basic security principles
• Ability to work with various peripheral devices including printers and scanners

We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered. We represent organisations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age.

Email: [email protected] Phone: (08) 6219 8033