PRA
11 months ago
Service Desk Team Lead
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Company information
- Company
- PRA
- Location
- Australia, New South Wales, Sydney Region, Sydney Australia
- Posted
- 11 months ago
Job description
Service Desk Team Lead
No sponsorship | No relocation | Full working rights
Hybrid role | Sydney-based | $120K + Super
We're looking for an experienced Service Desk Team Lead to guide a high-performing support team and drive exceptional service delivery across the business. This role is perfect for someone who leads from the front, thrives in fast-paced environments, and is passionate about uplifting capability and service standards.
What You'll Do:
Follow with a phone call to 0483 967 570
No sponsorship | No relocation | Full working rights
Hybrid role | Sydney-based | $120K + Super
We're looking for an experienced Service Desk Team Lead to guide a high-performing support team and drive exceptional service delivery across the business. This role is perfect for someone who leads from the front, thrives in fast-paced environments, and is passionate about uplifting capability and service standards.
What You'll Do:
- Lead, mentor, and develop a team of Service Desk Analysts
- Oversee daily operations, ensuring SLAs and KPIs are consistently met
- Act as an escalation point for technical and customer issues
- Drive continuous improvement across processes and support workflows
- Collaborate with wider IT teams to deliver seamless end-to-end service
- Proven experience leading a service desk or support team
- Strong troubleshooting and stakeholder communication skills
- Ability to prioritise and manage competing demands
- A customer-first mindset and passion for improving service delivery
Follow with a phone call to 0483 967 570
Required skills
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