Service Desk Support Analyst

Chapman Tripp is New Zealand’s leading commercial law firm. Our technology team plays a critical role in enabling our people to do their best work - securely, efficiently, and with confidence.

We are looking for a Service Desk Support Analyst to join our national Service desk team who is passionate about customer service, enjoys solving problems, and wants to build a long-term career in technology within a supportive, high-performing environment.

This is a hands-on technical role with exposure to modern workplace technology, security-focused environments, and firm-wide projects. You’ll be supported to grow your skills and develop a strong foundation for a career in IT.

Key Responsibilities include:

• Respond to service requests and technical support assistance in person, via phone, or email
• Diagnose and resolve technical issues relating to hardware or software issues
• Install, configure, update, and support user applications and workplace technology
• Provision laptops, mobile devices, user accounts and related hardware
• Maintain accurate records in our ITSM system, including incident resolution and asset management
• Take part in the on-call out of hours roster (approx. every 4 weeks)
• Work closely with the wider IT team on service delivery, issue resolution and project work

Experience and Skills you will bring to the role:

• 2+ years’ experience in a service desk or technical support role
• Practical experience working within ITIL-aligned service environments
• Strong customer service mindset with the ability to remain calm under pressure
• Microsoft Windows 11 and Microsoft 365

• Active Directory and user provisioning
• Azure / cloud-based identity and services
• Microsoft Teams and collaboration tools
• Desktop hardware, printing, and peripheral support
• Networking fundamentals (LAN, VPN, TCP/IP)

Why Chapman Tripp:

• Supportive, inclusive team culture with strong knowledge sharing
• Exposure to modern, enterprise-grade technology and security environments
• Opportunities to grow into senior support, operations, or digital roles
• Mobile Phone subsidy and broadband Subsidy
• Wellness benefits and a flexible, people-focused workplace

We are a collaborative workplace of smart, passionate and hardworking people, united by a commitment to excellence. Work for Aotearoa New Zealand’s largest legal partnership and enjoy a firm which has the resources and structures in place for you to do your best work; as well as people who are caring, inclusive and authentic.

Please note: Only applicants with valid long-term work rights for New Zealand already in place can be considered for this role.