Service Desk Specialist - Onsite in Cologne (m/w/d)

The thinkGROUP is a successful system house group that constantly strives for innovation and attaches great importance to the continuous optimization of our internal processes. The use of modern technologies is not an end in itself, but the embodiment of our innovative spirit and lived customer orientation. Excellent IT service requires optimal systems. Our motivated team gives its best every day to re-enthuse our customers.

We are looking for you as a team member of our Service Desk department at the locationKöln. Become part of the thinkGROUP and support us asService Desk Specialist (m/w/d).

Aufgaben

• Supporting customers by phone and remote maintenance in the context of 1st level IT support with a focus on MS-Office 365, MS Windows
• Detailed recording of disturbances and service requests in the area of hard- and software as well as documentation of these in the ticket system (ITSM)
• Further processing of support tickets
• Analyzing more complex issues and forwarding them to the 2nd level IT support
• Informing users about the progress of their support request and ensuring compliance with SLAs through regular tracking
• Making suggestions for improving service quality and continuous development of processes
• Maintenance of the Asset Management System as well as creation of Knowledge Base articles

Qualifikation

• SUCCESSFULLY completed training in the IT sector, e.g. to/from Fachinformatiker/-in Systemintegration or a comparable training
• Ideal candidate with experience in IT Service Desk/User Helpdesk, but also lateral entrants are warmly welcome
• Very good knowledge of Windows 10 and Microsoft Office components
• Good English skills
• Desirable but not required: Apple IOS, Blackberry Enterprise Server, Innovaphone PBX, SAP IDM, OPSI, RSA Token Management, Macmon, virtual machines, TeamViewer, media technology
• Process- and service-oriented approach
• Communication strength as well as solution- and customer-oriented thinking
• Organized and self-reliant working style as well as high motivation

Benefits

• Home Office share
• Up to 4 weeks of workation per year – mobile working from within the European Union
• In-depth onboarding supplemented by our buddy program
• Annual training budget
• Employee referral bonus of €1,000
• €200 employer contribution for your workplace glasses
• Kostenfreies Mittagessen am Healthy Wednesday
• Employer contribution to wealth-building
• High degree of personal development and individual support
• Training opportunities in cooperating fitness studios
• Bike leasing offers for you and your family
• Employee discounts and benefits at numerous cooperation partners
• Joint leisure activities

Look forward to a team that also comes together outside of work. On our website, you'll get a first personal impression and learn what the thinkGROUP stands for.

You and the thinkGROUP - does it fit?
We're looking forward to your comprehensive application with your salary expectations and earliest possible start date!

In case of any questions, we'll be happy to provide you with quick and uncomplicated contact to our department.

think about IT GmbH
c/o Alexander Bieber
HR Manager
Gesundheitscampus-Süd 19
44801 Bochum
Tel: 0234/3336721-6067

Find more English-speaking jobs in Germany on Arbeitnow