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Service Desk Specialist
Job description
User Support
- Provide first-line support to PC users (workstation setup, peripherals, account access, printing services, network connectivity, Microsoft Office applications)
- Ensure telephony and front-desk duties according to Service Desk opening hours 7:30-18:00
- Deliver clear instructions and communicate effectively with non-technical users
Incident & Request Management
- Perform initial troubleshooting and provide timely solutions
- Escalate incidents when necessary and follow up until resolution
- Classify, process and document all requests and incidents in the ticketing system (ideally Jira Ticketing System ) with accurate and complete information
- Ensure regular updates to users, maintaining transparency and communication at all stages
Knowledge & Asset Management
- Contribute to the maintenance and improvement of the knowledge base with clear, structured and practical solutions(Confluence Eureka)
- Record hardware movements (delivery/return of laptops, phones, peripherals) and keep asset information up to date
- Support onboarding and offboarding processes for new employees
Required skills
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Company information
- Company
- Swissquote
- Location
-
Schweiz, Kanton Zürich, Zürich, Zürich
Switzerland - Posted
- 8 months ago
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