Service Desk Employee (m/f/d)

This position is to be filled for our company Medialine EuroTrade AG.

Do you want to do more than just forward tickets and reset passwords?

With us, you don't just process tickets. You analyze technical faults and user problems, work with modern technologies, and support customers in various IT environments. This allows you to gain significantly broader technical experience than in many classic in-house IT departments.

As part of our Service Desk, you will be the first point of contact for our customers and work closely with experienced support engineers. We support your professional development through onboarding, knowledge transfer, and training opportunities.

Responsibilities

• Reception and processing of support requests via telephone, email, and ticketing system
• Support for our customers with technical problems and questions
• Analysis and documentation of faults
• Resolution of standard problems in the Microsoft environment
• Support in the administration of Microsoft and cloud environments
• Collaboration with our system engineers on more complex topics
• Working according to defined processes and quality standards

Qualifications

What you should bring

• Completed IT apprenticeship or comparable practical experience
• Initial professional experience in IT support or Service Desk
• Good knowledge of Microsoft Windows client operating systems
• Basic knowledge of Microsoft 365, Active Directory, or networks
• Enjoy analyzing technical problems
• Service and customer-oriented thinking
• Independent and structured way of working
• Very good German skills and good English skills

Advantageous

• Experience in a system house or MSP environment
• Initial knowledge of Microsoft 365 (Exchange Online, Teams, Intune)
• Basic knowledge of Windows Server environments
• Initial contact with virtualization (Hyper-V or VMware)
• ITIL knowledge or corresponding certifications
• Driver's license class B

Benefits

What awaits you

• A varied working environment with different customers and technologies
• Modern Microsoft and cloud technologies
• Structured onboarding by experienced colleagues
• Individual further training and certification opportunities
• Development perspective towards system engineering or specialization

Further benefits, depending on location and area of activity

• Employee events
• Further training
• Subsidized lunch
• Home office option
• Mentoring program
• Hot and cold drinks
• Fruit basket
• Employee discounts
• Travel expense reimbursement
• Company car
• Job bike
• Parking space
• Flexible working hours
• Sports activities
• Company pension scheme
• Job ticket
• Notebook and smartphone
• Workation

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