Service Desk Manager - Zendesk (m/f/d)

Lead and support a small Service Desk team in daily operationsOptimize and standardize ticketing and support processes within ZendeskManage and coordinate external 2nd and 3rd level support providersEnsure efficient incident handling, escalation management and service delivery quality Proven experience as a Service Desk Manager, IT Operations Manager, or similar roleExperience working with Microsoft 365 / Office 365 environmentsZendesk implementation or administration experienceService delivery and vendor management experienceKnowledge of ticketing and support operationsStrong communication skills in English Support throughout the entire application processInternational client IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner. Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you.

Responsibilities

Lead and support a small Service Desk team in daily operationsOptimize and standardize ticketing and support processes within ZendeskManage and coordinate external 2nd and 3rd level support providersEnsure efficient incident handling, escalation management and service delivery quality

Benefits

Support throughout the entire application processInternational client