Service Desk Engineer - (WL-FNW250117 001/05)

The Service Desk Engineer is responsible for providing first-level IT support and on-site technical assistance to ensure smooth operation of the Institute’s IT systems. This role involves handling service desk tasks, maintaining IT infrastructure, resolving incidents, and managing IT assets. The Service Desk Engineer plays a crucial role in maintaining high-quality IT services for day-to-day operations and special events. Key Responsibilities: 1. Service Desk Support: Act as the primary point of contact for IT-related issues and provide timely and effective solutions. 2. IT Infrastructure Maintenance: Perform routine maintenance tasks to ensure the smooth operation of IT systems, including software updates, hardware checks, and network monitoring. 3. Incident Resolution: Identify, troubleshoot, and resolve IT-related incidents in a timely and efficient manner. 4. IT Asset Management: Manage and maintain IT assets, including hardware, software, and network resources. 5. Communication: Communicate effectively with stakeholders, including IT staff, users, and management, to ensure that IT services are delivered in a timely and efficient manner. Requirements: 1. Bachelor’s degree in Computer Science, Information Technology, or a related field. 2. At least 2 years of experience in IT support or a related field. 3. Strong understanding of IT systems, including hardware, software, and network infrastructure. 4. Excellent communication and interpersonal skills. 5. Ability to work in a fast-paced environment and prioritize tasks effectively. Benefits: 1. Competitive salary and benefits package. 2. Opportunities for professional growth and development. 3. Collaborative and dynamic work environment. 4. Access to cutting-edge technology and tools. 5. Recognition and rewards for outstanding performance.