Service Desk Engineer

Do you enjoy making customers happy by solving their requests and problems? Then become part of our team now! We are looking for you (m/f/d) for our Operations Team, starting immediately or by arrangement!

We look forward to receiving your application via our website: >

Service Desk Engineer

Your Challenges as a Service Desk Engineer…

As a Service Desk Engineer, you are our customers' first and most important point of contact. They entrust you with various requests, which you solve independently or in collaboration with the Operations Team.

• You have an open ear for our customers
• You skillfully solve our customers' IT problems
• You manage to keep a cool head even in heated situations
• You enjoy engaging customers courteously and solution-oriented via phone or ticket
• You manage to maintain an overview even with diverse customer requests
• You enjoy working equally with apprentices and experienced employees
• On-site assignments are a welcome change for you

What you should bring…

• Experience in IT Support (Service Desk / MSP is an advantage)
• Good knowledge of:
  • Microsoft 365 (Users, Mail, Teams)
  • Windows Client / Basic knowledge of Windows Server
  • Network Fundamentals (DNS, Connectivity)
• Experience with:
  • Monitoring (e.g., Zabbix, Wazuh)
  • Security topics
  • Ticketing Systems (e.g., Zammad)
  • Ability to work on multiple topics simultaneously
  • Ticket triage based on SLA prioritization.
• Advantageous:
  • Experience with Citrix or Terminal Servers
  • Knowledge of Active Directory / Samba AD
  • Basic understanding of automation (e.g., AWX)
  • Experience with firewalls (e.g., OPNsense)
  • ITIL knowledge
  • Experience with ISO 7018.

Your Persona:

• You have a structured and solution-oriented approach to work
• You identify with our core values and are willing to align your daily actions accordingly.
• You enjoy IT support and customer service and like to solve tricky IT requests
• You have impeccable oral and written communication skills in German and English
• You have a strong sense of responsibility, quality awareness, and reliability, as well as a courteous demeanor
• You work independently and have team player skills
• You adhere to defined processes and help to improve them.
• You recognize when to escalate – and prepare it cleanly
• You remain calm even when things get loud (phone, incidents)
• You strive to find sustainable solutions

Advantageous:

• Driver's license category B is an advantage

Education:

• Completed apprenticeship in IT EFZ Platform Development (System Technology) or ICT Specialist EFZ (Support)

What we offer you...

• Great customers with interesting personalities from various industries
• Flexible working hours
• Home office, remote office, and client offices
• Pool passes for city swimming pools
• Open company culture with fun at work
• Bright and modern office
• Work location, 10min from Zurich-Hardbrücke train station
• Many dining options in the vicinity
• Free drinks and snacks available in the office
• Regular team events and Lunch & Learns with complimentary lunch
• Opportunity for self-realization and support for training and further education
• Opportunity for company participation

Open Circle AG does not accept unsolicited support from headhunters and recruitment agencies for our career opportunities. All application dossiers submitted by external personnel service providers to Open Circle AG or its employees without a valid written agreement for recruitment services are considered the sole property of our company. In the event that candidates presented by an agency are hired by our company and no prior agreement exists, no fees will be paid.

Open Circle AG
Ms. Kerstin Flück
Office & HR Manager

Write Email

Write Email

Open Circle AG
Ms. Kerstin Flück
Office & HR Manager

Write Email

Write Email