HCLTech
7 months ago
Service Desk Engineer
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Company information
- Company
- HCLTech
- Location
- India, Uttar Pradesh, Ghaziabad, Noida India
- Posted
- 7 months ago
Job description
Work Locations: Noida Key Skills Required: Excellent communication skills with experience in international voice support Hands-on experience in mobility-related applications and desktop/general system issues Strong troubleshooting skills in Outlook, VPN, Citrix, and VDI In-depth knowledge of MS Office/O365 Experience in Telecom domain will be an added advantage Roles & Responsibilities: A. Key Responsibilities Handle escalated calls from L1 team with high efficiency Resolve tickets within agreed timelines Ensure timely resolution of customer complaints Maintain accurate records of all interactions Provide excellent customer service through effective communication and problem-solving skills B. Additional Responsibilities Collaborate with internal teams to resolve complex issues Escalate critical incidents to senior engineers as needed C. Desired Skills/Qualifications Bachelor's degree in Computer Science or related field 2+ years of experience in IT support Strong analytical and problem-solving skills Excellent written and verbal communication skills Ability to work in a fast-paced environment with multiple priorities
Required skills
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