icorp
1 year ago
Service Desk Coordinator - Advanced English
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Company information
- Company
- icorp
- Location
- México Mexico
- Posted
- 1 year ago
Job description
Do you have experience as a Service Desk Coordinator? We're looking for you!
Join our team as a Service Desk Coordinator, attending one of our main accounts. You will be responsible for all analysts assigned to provide remote/telephonic support to the customer.
Modality: Hybrid
Location: Parq. Benito Juárez, Qro.
Schedule: Monday to Friday from 08:00 am to 06:00 pm. (HIGH AVAILABILITY TO ATTEND OPERATION OUTSIDE HOURS IF REQUIRED)
Requirements
- Bachelor's or Engineering degree in Systems or related field (Student, graduate)
- Minimum 2 years of experience as a Service Desk Coordinator
- Advanced English (evaluation will be conducted)
- Availability to travel
- Availability for flexible hours
- Knowledge in ITIL
- Experience in Customer Care
- Intermediate-Advanced Office Suite skills
- Experience in Personnel Management
- Excel skills
Main activities:
- Creation of weekly, bi-weekly, monthly reports, etc.
- Involvement in various internal company projects.
- Supervision of the team
- Incident and Request Management
- Quality Assurance of service
- Reports and analysis
- Customer interaction
Benefits
- Base salary
- Quarterly bonus
- Labor law benefits
Join! You are the attitude that innovates. You are the icorp attitude.
Required skills
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