Service Desk and L1 Deskside support technician

Manpower Experis SA, IT branch of ManpowerGroup, is a leader in recruiting specialized IT profiles. We offer flexible solutions: temporary missions, permanent placements, project management, and professional training. Our expertise covers digital transformation, cybersecurity, cloud, infrastructure, and more. Thanks to our global reach combined with a pragmatic and personalized approach, we effectively support professionals and companies to achieve their objectives.

We are looking for a motivated IT Support Specialist with a strong service orientation and excellent communication skills (French and English) to join a dynamic team within an international company. You will be the first point of contact for users and play a key role in managing and resolving IT incidents.

Your responsibilities:

• Manage all IT incidents and requests related to production
• Create, assign, and track tickets according to defined priorities
• Respond to 'how to' questions and problems related to workplace services (desktop, laptop, VDI, printers, etc.)
• Perform first-level troubleshooting and escalate if necessary
• Collaborate with senior support teams and Major Incident Management in case of critical incidents
• Install, diagnose, maintain, and update IT equipment
• Manage IT stock and inventory
• Document solutions to feed internal knowledge base
• Present technical information clearly and adapted for non-technical users

Skills and profile sought:

• Strong service orientation and excellent communication skills (French and English)
• Broad understanding of ITIL processes and experience in Service Desk/Deskside environment
• Solid technical knowledge: Windows, MS Office, Outlook, Active Directory, Citrix, VDI, network configuration
• Experience with remote takeover tools
• Analytical spirit, problem-solving, and ability to prioritize effectively
• Rapid adaptation capacity in complex environments
• Proactive attitude, autonomous, and team spirit
• Flexibility to work on shift hours (24/7)

If you are passionate about IT support and want to evolve in a stimulating international environment, send us your application today!