MoldoWEB
6 months ago
Service Desk Analyst/Support
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Company information
- Company
- MoldoWEB
- Location
- Mures Romania
- Posted
- 6 months ago
Job description
Ideal Candidate
We are looking for a Service Desk Agent fluent in French (C1) level, who will provide user support through a ticketing system. The role requires managing and resolving tickets received exclusively online, without phone interaction, ensuring a clear and efficient experience for users.
The work location is primarily remote, with monthly meetings (or once every two months)
Requirements
- French language level C1 (written and spoken)
- Previous experience in Service Desk/ Help Desk/ Support roles
- Experience with ticketing tools (Jira/ Service Desk or similar)
- Good knowledge of Excel (Office package)
- Attention to details and analytical abilities
- Ability to work organized, both in a team and autonomously
Advantages
- Knowledge of English language B2 or higher
- Knowledge of SQL
The work location is primarily remote, with monthly meetings (or once every two months)
Requirements
- French language level C1 (written and spoken)
- Previous experience in Service Desk/ Help Desk/ Support roles
- Experience with ticketing tools (Jira/ Service Desk or similar)
- Good knowledge of Excel (Office package)
- Attention to details and analytical abilities
- Ability to work organized, both in a team and autonomously
Advantages
- Knowledge of English language B2 or higher
- Knowledge of SQL
Job Description
What We Offer
- High-performance work equipment
- Performance bonuses
- 23 days of paid vacation
- Meal tickets
- Private medical insurance with Allianz
- Other benefits that accrue with company seniority (contribution to Pillar 3, extra vacation days)
- High-performance work equipment
- Performance bonuses
- 23 days of paid vacation
- Meal tickets
- Private medical insurance with Allianz
- Other benefits that accrue with company seniority (contribution to Pillar 3, extra vacation days)
Company Description
We are a software development company, founded in 2015, that offers personalized software development, outsourcing, and assistance services to our clients worldwide. We strive to continually improve our skills and help each other.
Required skills
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