Service Desk Analyst/Support

Remote Mid Level

Job description

Ideal Candidate

We are looking for a Service Desk Agent fluent in French (C1) level, who will provide user support through a ticketing system. The role requires managing and resolving tickets received exclusively online, without phone interaction, ensuring a clear and efficient experience for users.

The work location is primarily remote, with monthly meetings (or once every two months)

Requirements
- French language level C1 (written and spoken)
- Previous experience in Service Desk/ Help Desk/ Support roles
- Experience with ticketing tools (Jira/ Service Desk or similar)
- Good knowledge of Excel (Office package)
- Attention to details and analytical abilities
- Ability to work organized, both in a team and autonomously

Advantages
- Knowledge of English language B2 or higher
- Knowledge of SQL

Job Description

What We Offer
- High-performance work equipment
- Performance bonuses
- 23 days of paid vacation
- Meal tickets
- Private medical insurance with Allianz
- Other benefits that accrue with company seniority (contribution to Pillar 3, extra vacation days)

Company Description

We are a software development company, founded in 2015, that offers personalized software development, outsourcing, and assistance services to our clients worldwide. We strive to continually improve our skills and help each other.

Required skills

english b2 software development jira sql french excel support office c1 service desk help desk assistance outsourcing allianz pillar 3

Sign up to apply

Create a free account to apply for this job and get access to:

AI-powered CV optimization for this specific job
Save jobs and create custom alerts
See your CV match score for each job

Create free account Log in

Find similar jobs

Explore more opportunities like this one.

Jobs in Romania Remote jobs

Interested in this position?

Create your free account and tailor your CV to match this job.