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Service-Desk Analyst with French
Job description
Candidate Ideal
🕒 Schedule: Monday – Friday, 08:00 – 21:00 (shifts: 08:00–17:00, 09:00–18:00, 10:00–19:00, 11:00–20:00, 12:00–21:00)
Job Description
Excellent communication in French (B2–C1) 🇫🇷;
English (B2–C1) is an advantage;
Good knowledge of MS Office (Word, Excel, Outlook);
Reliability, teamwork, and solution-oriented mindset;
Basic experience in technical support or using IT devices (hardware & software) = plus.
📌 Responsibilities:
Handling calls and requests from users;
Providing basic technical support for hardware equipment (laptops, monitors, phones) and software applications (MS Office, internal apps);
Initial troubleshooting and resolving incidents at first contact;
Recording and classifying incidents in internal systems;
Escalating complex issues to higher-level teams;
Collaborating with the team to achieve objectives and KPIs.
✨ Benefits:
Training and shadowing sessions for quick onboarding;
Opportunity to grow from L0 to L1, depending on experience and results;
Dynamic, multicultural, and collaborative work environment.
About the Company
Prohuman APT has been marked by 30 years on the Romanian human resources market, being one of the first three agencies in the field. With a vast experience and dedicated team, the company emphasizes identifying the most suitable candidates, but also meeting the rigorous requirements of its clients. It actively involves itself in career development candidates, contributing to their professional growth and consolidating a long-term relationship between them and employers.
Over time, Prohuman APT has managed to diversify and cover a wide range of industries, being present in key sectors such as BPO (Business Process Outsourcing), Finance and banks, IT&C, Engineering, Retail, Automotive, and Sales/Marketing. Despite this diversity, the agency does not limit itself only to these domains, having the capacity to respond to the labor market's needs from a variety of other sectors.
Contact: Str. Aviator Popisteanu, nr. 54A, sector 1, Bucharest;
+40 21 222 13 03.
Autorization for temporary work: series B nr.0000012/11.11.2005 registered in the National Register of Evidence of Temporary Work Agencies at position 7.
Autorization for processing personal data :18638.
PROHUMAN APT is committed to protecting your personal data. Details about data processing by APT can be found on www.prohuman.ro.
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Company information
- Company
- Prohuman
- Location
-
Iasi
Romania - Posted
- 1 year ago
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