Tata Consultancy Services
5 months ago
Service Desk Analyst
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Company information
- Company
- Tata Consultancy Services
- Location
- India, Tamil Nadu, Chennai India
- Posted
- 5 months ago
Job description
Interview mode : Weekend walking drive (Face to face ) Interview date : 18th Apr 2026 Role : Service Desk Experience : 3 TO 6 years Location : Chennai ( Siruseri ) Key words : Desktop support, Service Desk Role and Responsibilities (Accountabilities) : Provide first level technical support via voice calls and chat for end users. Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow . Handson experience with ServiceNow Follow ITSM/ITIL best practices for incident management, problem management, and change management. Ensure timely and effective resolution of incidents and service requests. Collaborate with internal stakeholders to identify and implement process improvements. Develop and maintain knowledge base articles and procedures. Participate in training sessions and workshops to enhance technical skills and stay updated on industry trends.
Required skills
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