Service Desk Analyst

We are seeking a Service Desk Engineer with good experience in troubleshooting Active Directory, O365 and basic Server issues. We have planned for a Walk-in Drive on 9th May 2026 (Saturday) at our Chennai office (Futura Tech Park, Sholinganallur). Interested candidates can walk-in directly. Preferred: Immediate Joiners Key Responsibilities: Serve as the first point of contact for end users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve technical hardware and software issues in a timely manner. Provide accurate and timely information to end-users regarding their requests. Escalate complex issues to senior engineers or other teams as needed. Maintain accurate records of all interactions with end-users. Ensure that all incidents are resolved within the agreed-upon timeframe. Identify and document trends and patterns in incident resolution. Collaborate with other teams to resolve issues and improve overall service quality. Stay up-to-date with new technologies, tools, and methodologies to continuously improve skills and knowledge.