codeconvergence
9 months ago
Service desk Analyst L1
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Company information
- Company
- codeconvergence
- Location
- UK, Scotland, Aberdeenshire, Aberdeen United Kingdom
- Posted
- 9 months ago
Job description
Primary Skills:
- Graduate with min 3+ years experience in Service desk
- good Knowledge on O365
- monitor the incident Management queue, Assigning/Assigning and follow up of tickets as per stander procedure
- Experience in executing the service request in the ticketing tool as per the SOPs provide to the team
- Track the incidents/service requests/ problem and Change tickets to ensure resolution within SLA, escalate the unresolved incidents/ problems / Service / Change requests as per the escalation mechanism
- Analyse the ticket trend and provide reports with improvement actions, create basic documents and knowledgebase articles
Required skills
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