Service Desk Analyst - CONTRACT

Are you passionate about delivering exceptional IT support and thrive in fast-paced environments? This is your chance to join one of New Zealand's most respected organizations, based in Auckland's CBD. Renowned for its premium services in the healthcare sector, this company plays a vital role in the lives of Kiwis nationwide.

Contract: 6 months
Location: Auckland CBD
Start Date: Immediate

About the Role

As a Senior Service Desk Analyst, you'll be the go-to technical expert within a collaborative team of six. Your mission? Keep the organization running smoothly by providing Level 2 technical support and resolving complex issues with confidence.

You'll work with cutting-edge technologies, including:

• Windows 11 OS
• Microsoft 365 & Azure
• Entra ID
• Common desktop applications

This role is perfect for someone who thrives under pressure, enjoys problem-solving, and values teamwork.

Key Responsibilities

• Provide Level 2 technical support across the organization.
• Troubleshoot and resolve incidents efficiently using ticketing systems (e.g., ServiceNow).
• Collaborate with a supportive team to share knowledge and drive continuous improvement.
• Maintain high standards of customer service and technical excellence.

Skills & Experience

• Service Desk Expertise: Previous experience in a service desk or technical support role.
• Technical Proficiency: Strong knowledge of Windows, Microsoft 365, Azure, and Active Directory.
• ITIL Framework: Certification or practical experience highly regarded.
• Ticketing Systems: Familiarity with ServiceNow or similar platforms.
• Team Player: Excellent communication and collaboration skills.

Why Apply?

• Work with a premium brand in the healthcare sector.
• Be part of a high-performing, supportive team.
• Gain exposure to modern technologies and best practices.

Please note: This is a contract position for 6 months. Applicants must hold valid working rights in New Zealand.
Apply Now and take the next step in your IT career!

How to apply
Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Camilla Hamilton or Ondrej Litavsky in our Auckland office on 09-915-6700.

Job Reference No: 06900-0013343312

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