Service Desk Analyst - CodeBlue

Description About CodeBlue, the Managed IT Services sector of Fujifilm Business Innovation New Zealand At FUJIFILM Business Innovation (FBNZ), our commitment to empowering Kiwis to harness the power of technology is unwavering: 'We never stop finding ways to help Kiwi’s work smarter. As a wholly-owned subsidiary of FUJIFILM Business Innovation, CodeBlue aspires to be the forefront provider of IT strategy, IT operations, business processes, and business intelligence for mid-sized New Zealand organizations. We are seeking an experienced Service Desk Analyst to join our team. The successful candidate will be responsible for providing exceptional customer service, troubleshooting technical issues, and collaborating with internal stakeholders to resolve incidents in a timely manner. Key responsibilities include: • Providing first-class support to customers via phone, email, or in-person • Troubleshooting technical issues and resolving incidents in a timely manner • Collaborating with internal stakeholders to resolve complex technical issues • Developing and maintaining strong relationships with customers • Staying up-to-date with industry trends and best practices • Participating in continuous improvement initiatives to enhance the overall service desk experience. In return for your hard work, we offer: • A competitive salary package • Ongoing training and development opportunities • A dynamic and supportive team environment • Flexible working arrangements • Access to a range of employee benefits and perks.