Service Desk Analyst

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst in Orange, NSW to join our growing team. As the IT Service Desk Analyst, you will be responsible for providing first-level support to our internal and external customers. Your key responsibilities will include: * Answering incoming service desk calls, emails and tickets in a timely and professional manner. * Troubleshooting and resolving technical issues, including hardware, software, and network problems. * Escalating complex issues to the appropriate IT specialists. * Creating and maintaining documentation for IT procedures and solutions. * Providing excellent customer service and ensuring customer satisfaction. * Assisting with the onboarding of new employees. * Monitoring IT systems and proactively identifying and addressing potential issues. * Assisting with IT projects as required. To be successful in this role, you will need: * Proven experience in a Service Desk or IT support role. * Strong technical skills, including knowledge of Windows and macOS operating systems, Microsoft Office Suite, and basic networking concepts. * Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical users. * Ability to work independently and as part of a team. * Strong problem-solving and troubleshooting skills. * A positive attitude and a commitment to providing excellent customer service. * A relevant IT qualification or equivalent experience. What we offer: * A supportive and collaborative work environment. * Opportunities for professional development and training. * Competitive salary and benefits package. * The opportunity to work with a growing and innovative company. * The chance to make a real difference to our customers and colleagues. * Work-Life Balance * Paid Parental Leave * Health and Wellbeing programs * Team Events and Social Activities If you are a passionate and experienced Service Desk Analyst looking for a new challenge, we encourage you to apply. Please submit your resume and cover letter to [email protected] Centorrino Technologies is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.