Service Desk Agent

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, Human-Centered, and Customer-Oriented. We are looking for a Service Desk Agent who will be responsible for providing exceptional customer service through various channels (phone, email, chat), troubleshooting technical issues, and escalating complex problems to our internal teams. The ideal candidate should have excellent communication skills, be able to work in a fast-paced environment, and possess strong problem-solving abilities. As part of our team, you will have the opportunity to develop your skills and knowledge in areas such as ITIL, ServiceNow, and other industry-leading tools. We offer a dynamic and inclusive work environment, flexible working hours, and opportunities for professional growth and development. If you are passionate about delivering exceptional customer experiences and want to be part of a global team that is shaping the future of technology, we would love to hear from you.