ATLANTE S.R.L.
8 months ago
Service Desk Agent Informatico Italiano
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Company information
- Company
- ATLANTE S.R.L.
- Location
- Timis Romania
- Posted
- 8 months ago
Job description
Ideal Candidate
We are looking for 5 telephone consultants to manage Italian-language calls, emails, and chats for business users to resolve technical and IT-related problems. The service requires online resolution through remote control tools, and if necessary, escalation to specialized technicians. Part-time (20 hours a week) or full-time (40 hours a week) availability. Hours from 7 am to 8 pm on Monday to Sunday. The service will start on February 1st, 2025. Excellent growth opportunities.
Job Description
**Requirements:**
Degree in informatics or equivalent experience.
Excellent command of Italian (C1/C2), CVs without Italian language will not be considered. Preferable B1/B2 English. Preferably having IT experiences. Relational skills, communication and reporting abilities.
**Knowledge:**
Basic desktop management. Ability to analyze basic network problems. Knowledge and ability to apply telephone assistance techniques. Identification and resolution of software and hardware problems. Use of tools for identifying and resolving problems. Guiding the customer in identifying and resolving problems.
Degree in informatics or equivalent experience.
Excellent command of Italian (C1/C2), CVs without Italian language will not be considered. Preferable B1/B2 English. Preferably having IT experiences. Relational skills, communication and reporting abilities.
**Knowledge:**
Basic desktop management. Ability to analyze basic network problems. Knowledge and ability to apply telephone assistance techniques. Identification and resolution of software and hardware problems. Use of tools for identifying and resolving problems. Guiding the customer in identifying and resolving problems.
About Us
Atlante, in collaboration with a leading Italian company, is a specialized IT services provider based in Timisoara. We offer remote services such as Customer Care, Back Office, and multilingual IT Service Desk, along with on-site consultancy, Application Management, and Logistics. We serve a wide range of companies, offering tailored IT solutions to ensure the maximum efficiency of their IT infrastructures, following IT Best Practices.
Required skills
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