Service Department Manager

This position is responsible for ensuring that all objectives and goals of the department and store, as communicated by the Store Manager, are met and/or exceeded and for the day-to-day management of specific aspects of the department including ordering, merchandising, labour scheduling and customer service. The performance of the duties must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities:

• Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
• Work with the Store Manager and the Front-End Specialist to execute strategies aimed at successfully accomplishing stated goals and quotas while monitoring systems, programs and initiatives.
• Team development, interviewing, training, reviews, coaching, motivation and recognition all while maintaining a high level of confidentiality and trust.
• Consistent and effective communication to lead the service team, including one-on-one coaching, metrics, product identification (codes) and corporate policies and procedures.
• Safeguard Farm Boy’s financial information, safe management, document maintenance and retention; and preserve the integrity of individual front-end staff (e.g., oversee refunds, cashiers’ over/short report, audit floats).
• Ensure compliance with Government regulations and Corporate Health and Safety policies.
• Participate in store coverage rotation as a Manager on Duty (eg. opening/closing store, alarm system emergency contact support) as directed by the Store Manager.
• Supervise department staff and be accountable for the performance of the department, including serving customers on cash, cart retrieval, overrides and general cleanliness.
• Schedule staff and verify attendance and payroll records.
• Responsible for the management of the Floral Department (eg, merchandising, ordering, inventory and financials).
• May be requested to undertake other related duties on a periodic basis.